Updated September 7, 2026

Refunds, returns, and cancellation

You pay $19.00 for a pre-order. How a refund works depends on whether it has shipped yet.

Cancel before it ships

Write us from the email you used at checkout and ask to cancel. If it has not shipped yet, we refund the full amount to the same Stripe payment.

After it ships

Unused items in original condition can come back. You pay return postage unless we sent the wrong color or plug. When the unused item arrives, we refund you. Opened or used cables are not returned, except where the law says we must.

Wrong plug or change of mind

If it has not shipped yet, we can usually switch the color or plug, or cancel. After it ships, treat it as a return of an unused item.

Damaged or missing

If the parcel arrives broken, or never arrives after tracking says delivered, write us with photos or the tracking page. We replace or refund.

How to ask

Use the contact page or reply to your Stripe receipt. Include the email you paid with, and the order or checkout id if you have it.